jll22 Privacy Policy

This Privacy Policy ("Policy") describes how jll22 ("the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "User," or "Player") who access or use the jll22 online gaming platform, website, and related services available at jll22.net and its subdomains (collectively, the "Platform").

This Policy applies to all personal data processed by jll22 in connection with: (a) account registration and ongoing account management; (b) gameplay, wagering, and transaction activity; (c) customer support interactions; (d) marketing communications where you have given appropriate consent; and (e) general browsing and use of the jll22 website.

This Policy should be read together with the jll22 Terms and Conditions, Responsible Gaming Policy, and any other policies published on the Platform. By registering a jll22 account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jll22 is the personal information controller responsible for your personal data processed through the Platform.

As the personal information controller, jll22 determines the purposes and means of processing your personal data. Where jll22 engages third-party service providers to process data on its behalf (for example, payment processors, KYC verification providers, or cloud infrastructure services), those providers act as personal information processors and are contractually bound to process data only on jll22's documented instructions and in compliance with applicable Philippine data protection law.

If you have any questions about how jll22 handles your personal data, or if you wish to exercise any of your data subject rights described in Section 11, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

jll22 collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include the following:

3.1 Identity & Registration Data

Full legal name, date of birth, nationality, gender, and a copy of government-issued photo identification (such as a Philippine National ID, passport, driver's license, or SSS/GSIS ID) collected as part of the Know Your Customer (KYC) verification process.

3.2 Contact Data

Residential address (including barangay, city or municipality, and province), email address, and mobile phone number. For players in Manila, Cebu, Davao, Quezon City, Makati, and other major Philippine cities, address data is used to confirm residency within eligible jurisdictions.

3.3 Financial & Payment Data

Details of deposits, withdrawals, and transaction history in Philippine Peso (₱). Payment method identifiers (such as GCash-registered mobile numbers, PayMaya account references, or bank account numbers for BPI, BDO, and Metrobank transfers) necessary to process financial transactions. jll22 does not store full payment card numbers.

3.4 Gaming & Activity Data

Gameplay history, bet records, wagering activity, session durations, and game preferences across all jll22 products including slots, live casino, sports betting, bingo, and sabong-related markets.

3.5 Technical Data

IP address, device type and identifiers, browser type and version, operating system, referring URLs, and pages visited on the Platform. This data is collected automatically when you access jll22.

3.6 Communications Data

Records of your communications with jll22 customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.

jll22 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or respond to a survey.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the jll22 Platform. See Section 10 for full details on cookies.
• From third-party verification providers — jll22 uses licensed identity verification and KYC service providers to cross-check the accuracy of the registration information you provide. These providers may access publicly available databases or government-linked verification systems.
• From payment processors — transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers when you make deposits or request withdrawals.
• From fraud and AML screening services — jll22 may receive alerts or flags from third-party fraud prevention and anti-money laundering screening services in connection with your account activity.

jll22 processes your personal data for the following specific purposes:

jll22 does not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, jll22 processes your personal data on the following lawful bases:

• Contractual necessity — Processing required to fulfil jll22's contractual obligations to you as an account holder, including account management, transaction processing, and provision of gaming services.
• Legal obligation — Processing necessary for jll22 to comply with applicable Philippine laws and regulations, including KYC and AML obligations under the Anti-Money Laundering Act, PAGCOR licensing conditions, and the Data Privacy Act itself.
• Legitimate interests — Processing carried out in furtherance of jll22's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Your consent — Processing based on your freely given, specific, and informed consent, particularly in relation to marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jll22 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

7.1 Service Providers and Processors

Third-party companies that provide services on jll22's behalf, including cloud hosting and infrastructure providers, KYC and identity verification services, payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank), customer support platforms, fraud detection services, and analytics providers. These parties process data solely on jll22's instructions.

7.2 Game Content Providers

Licensed game software providers whose games are offered on the jll22 Platform may receive limited gameplay data necessary to operate and certify fair play on their gaming systems. Such providers are contractually bound to data protection obligations consistent with this Policy.

7.3 Regulatory and Law Enforcement Authorities

jll22 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or other government authorities where required by law, court order, or lawful regulatory demand.

7.4 Business Transfers

In the event of a merger, acquisition, asset sale, or other corporate restructuring involving jll22, personal data held by jll22 may be transferred to the successor entity, subject to the same data protection obligations as set out in this Policy. Affected users will be notified in advance of any such transfer to the extent practicable.

jll22 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and KYC data: Retained for the duration of the active account relationship, plus a minimum of five (5) years following account closure, as required under Philippine AML regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with PAGCOR requirements and the Anti-Money Laundering Act.
• Gaming and activity data: Retained for the duration of the account relationship, plus three (3) years following account closure for dispute resolution purposes.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of compliance.
• Technical and log data: Typically retained for twelve (12) months for security and fraud monitoring purposes, unless a longer period is required for an active investigation.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or destroyed in a manner that prevents reconstruction, in accordance with jll22's data lifecycle management procedures.

jll22 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and the jll22 Platform.
• Encryption at rest for sensitive stored data, including KYC documents and financial account identifiers.
• Password hashing using industry-standard one-way hashing algorithms; jll22 does not store plaintext passwords.
• Two-factor authentication (2FA) via one-time password (OTP) to protect account login.
• Role-based access controls ensuring that jll22 staff can only access personal data relevant to their job function.
• Regular security audits and penetration testing conducted by independent security specialists.
• Incident response procedures to detect, contain, and notify affected users of any personal data breach in accordance with NPC notification requirements under the Data Privacy Act.

While jll22 takes all reasonable steps to protect your data, no security system is entirely immune to breach. In the event of a personal data breach that poses a real risk of serious harm to affected individuals, jll22 will notify the National Privacy Commission and affected users within the timeframes mandated by Philippine law.

jll22 uses cookies, web beacons, and similar tracking technologies on the Platform for the following purposes:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as account login session management, security token validation, and load balancing. These cookies cannot be disabled without impairing the functionality of jll22.

10.2 Performance and Analytics Cookies

These cookies collect anonymised or aggregated information about how users interact with the jll22 Platform — including pages visited, features used, and session duration — to help us understand and improve Platform performance. These cookies are only activated with your consent.

10.3 Functional Cookies

These cookies remember your preferences and personalisation choices, such as your preferred language, game lobby layout, and responsible gaming tool settings. Disabling these cookies may affect your user experience but will not prevent you from accessing the Platform.

10.4 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the Platform. Detailed instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available through your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data jll22 holds about you. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.

jll22 will respond to verified data subject requests within fifteen (15) business days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days and will notify you accordingly. jll22 does not charge a fee for exercising your data subject rights unless requests are manifestly unfounded or repetitive.

If you are not satisfied with how jll22 handles your personal data or your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The jll22 Platform is strictly intended for use by individuals aged 21 years and above. jll22 does not knowingly collect personal data from anyone under the age of 21.

If jll22 becomes aware that it has inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and permanently close the associated account. Any deposits made by an underage account holder will be returned, minus any winnings derived from gameplay, in accordance with our Terms and Conditions.

Parents and guardians who believe that their child may have registered an account on jll22 are strongly encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay.

jll22 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or the services we offer. The current version of this Policy, along with its effective date, is always available on this page.

Where changes to this Policy are material — meaning they significantly affect how we process your personal data or alter your rights as a data subject — jll22 will provide reasonable prior notice via a prominent notice on the Platform and, where practicable, by email to your registered jll22 email address.

Your continued use of the jll22 Platform following the posting of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any material changes to this Policy, you should discontinue use of the Platform and contact support to discuss your account options.

If you have any questions, concerns, or requests regarding this Privacy Policy or jll22's data processing practices, please contact our Data Protection Officer. You can reach the jll22 support and data privacy team via the email address displayed in the footer of this page.

When submitting a data subject request or privacy complaint, please include your full name as registered on your jll22 account, your registered email address, and a clear description of your request or concern. This will help our team locate your records and respond to you as efficiently as possible.

jll22 is committed to resolving all privacy-related concerns promptly and in good faith. If you remain unsatisfied with our response, you are entitled to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for administering and enforcing the Data Privacy Act of 2012.